Welcome to the Redcliffe Surgery.

WELCOME TO THE REDCLIFFE SURGERY

Our GPs, practice nurses and support staff are all committed to providing a high quality primary care service responsive to the needs and choices of individuals, their families and their carers, working with you to maintain and improve your health.
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CORONAVIRUS

If you are concerned you may have been in contact with Coronavirus. Please read this information before entering the surgery.

If you are concerned you may have been in contact with Coronavirus. Please read this information link below 

information for the public#advice-for-travellers-from-wuhan

Have you travelled to mainland, China in the last 14 days? 

OR

Have you: 

Been in contact with confirmed cases of Coronavirus:

Meaning living in the same household

IF 'YES'

Do you have symptoms of an acute respiratory infection of any degree of severity (including at least one of: Shortness of breath, cough or sore throat

IF SO DO NO ENTER THE SURGERY Go home and call the practice on 02074602222 and we will advise you what to do

Redcliffe Surgery Team


 

You can now book your appointments Online and order your repeat prescriptions 

If you would like to use our online appointment and prescription service you will need to register with us first.                

You will need to come to the surgery in person with identification when we will issue you with a username and password.Once you have been registered by our receptionists.

Please click here to activate your registration. You will need a registration letter for activation as this contains your unique username and password. 

Duty Doctor

The Duty Doctor system allows the practice to deal with your urgent needs for that day. The Duty Doctor will be able to help you over the telephone or arrange an early appointment for you to be seen by the most appropriate clinician at the surgery.

The receptionist will ask some screening questions to patients requesting an on the day urgent appointment. This is for the patients benefit to place them with the right clinician and provide the best possible care. Please try to be as helpful as possible when asked these questions and be assured that all staff have a legal, ethical and contractual obligation to confidentiality and ensuring they act appropriately to protect patient information against improper disclosure.

Patients whose needs are urgent will be added to the Duty Doctor’s telephone list and will be contacted by the Duty Doctor to discuss their requirement. The doctor will help by recommending a suitable course of action.  This could be an appointment with a GP on that day, or later in the week, an appointment with our nursing team, a prescription and/or advice on what to do.

Patients will only be added to the Duty Doctor’s telephone list if it is an urgent problem that needs to be dealt with that day.

Patients will be told to keep their phone available for the duty doctor to call back; if the doctor cannot get through then a message will be left to advise to call back when free. 

Carers 

The Practice is offering free health checks for any carers caring for a relative or a friend. Please contact the practice to check if you are suitable for the free health check and flu jab. 

   

Carers network leaflet - support for carers 


Surgery Opening Hours 

Surgery opening Hours Doors (Doors)     

Monday to Friday 8:00am-6.30pm                                                                 

Telephones lines open at 8.00am                                                                                                                                                           

When the surgery telephone lines are open call 02074602222                                                                                                             

When the surgery is closed call if its an Emergency on 111


MOBILE PHONE FREE AREA 

We ask that all our patients respect and consider other patients and keep the surgery a mobile phone free area