HOW TO MAKE AND CANCEL AN APPOINTMENT

Book your Appointment through SystmOnline

Routine Doctor’s Appointments can be booked online via SystmOnline

Initial login details can be obtained from the Practice reception. A form of personal identification may be required.

Once you have registered to use the online services, you will have access to making future requests online including booking and cancelling appointments and ordering your next repeat prescription.

Find out how to register for the online services

 

Appointments 

We aim to offer all our patients access to a doctor or nurse within 48 hours but can offer earlier appointments if the problem is urgent.

A standard appointment with a doctor is allocated 10 minutes. If you feel you need longer than this, then we do encourage you to request a “double appointment”.  This helps the doctor’s appointment schedule to run on time.

Standard nurse appointments are allocated between 10-30 minutes depending upon the nature of the problem.  To help you book the receptionist will ask you a few details.

Sometimes you might find that our appointments may be running late. This will always be because the doctor or nurse has had to deal with an unexpectedly complex problem affecting other patients earlier on in the clinic. Usually this is unavoidable and we do ask your understanding in this matter. 

Urgent access

If you need urgent medical advice on the day you will be able to speak to the duty doctor who will assess your needs and offer advices and book you an appointment with a doctor on the same day if necessary

Telephone access 

As well as being able to make an appointment for a routine telephone call from your doctor (teleconsult appointment), general messages can also be left for other doctors who will receive them at the end of their surgeries. It may not be possible for a specific doctor to return your call on the same day; however,  You can also arrange a teleconsult appointment with a Nurse