AT THE REDCLIFFE SURGERY

What is eConsult?

eConsult is a clever bit of software that allows you to quickly and safely get help and advice from your own doctors and GP practice online, for free, from anywhere. eConsult is a form-based online consultation & triage platform the collects your medical or administrative request and sends it through to your GP practice to triage and decide on the right care for you and everyone else.

Benefits

You'll wonder how you did without it

  • Medical advice is available 24/7 even when practice is closed- can check symptoms online and recieve on the spot advice with NHS conditions based query 

  • 70% of eConsults are closed without the need for a face-to-face appointment

  • Improve patient access – let patients tell you their symptoms when convenient

  • Reduced telephone call volume and queues

  • You will get a response from your own NHS GP practice by the end of the next working day

  • Can request sick notes and test results without need for a apppointment 

  • Access wherever and whenever from any device 

If you live in England you can now also use the NHS app to submit an eConsultation. Download the app using the link

So how does eConsult actually work?

Please see from the illustrated picture how econsult can work for you. 

                           

Econsult FAQ

 

What happens if I have more than one issue? Please submit one Econsult per problem. This may mean submitting for more than one econsult. This will allow us to gather enough information to assist you. 
When will i get a response back? The clinician will look at your response and get back to you on the next working day via email or phone. 
What if its for my child? Econsult is now available for children between 6months and 16 years of age. The consulter must be the legal parent or guardian.
How old do I need to be to use econsult? You can submit your own econsult if you are 16 years old. If below and wish to discuss an issue privately with cllinician please phone the surgery. 
But I need to be seen? Your econsult request will be reviewed by a GP and if you need to be seen for a face to face appointment you wll be advised of this by your GP.
Can I submit pictures? You maybe asked to submit a photograph with your consult to help diagnose i.e. a rash inflammation, allergy on skin etc. Please be mindful no to include any intimate areas (genitalia or breasts). (For children under age of 2 you can submit picture of nappy rash). 
I have an Administrative request You can submit admin requests such as requesting a sick note by visiting our website go to econsult banner and select administrative requests.
I completed an eConsult but i have not heard back from the practice

This should not happen, however if it does and you haven't heard back by the next working day via text, or phone, please contact the surgery who will deal with this. 

   

Watch this video how to upload a photo on Econsult:

Watch the video on how Econsult works: